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Refund policy
How Do I Return?
At Culturetrandz, we understand that online shopping can sometimes be tricky and you might need to return an item. We make it easy for our customers to return items within 7 days of delivery.
To initiate a return, simply email us at support@culturetrandz.com with your Order ID and the reason for return. Our team will respond within 24 to 48 working hours with further instructions.
Once your return request is confirmed, you will need to self-ship the item to our warehouse address.
ā ļø Please note: We do not accept queries via WhatsApp, Instagram, or Phone. All return requests must be sent to support@culturetrandz.com
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Exchange
āĀ Ā Ā Ā Exchange is available free of cost.
āĀ Ā Ā Ā You can raise an exchange request within 7 days of the delivered date and time.
To request an exchange, email us at support@culturetrandz.com with your Order ID and the required size. Our team will respond within 24 to 48 working hours with the next steps.
ā ļø Important: Once the exchange process begins, it cannot be cancelled or refunded.
ā ļø Note: If the exchange product price is lower than the original product price, the balance amount will be issued as Culturetrandz Store Credit only. This store credit cannot be transferred to a bank account.
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Return Charges
āĀ Ā Ā Ā Return shipping charges are to be borne by the customer.
āĀ Ā Ā Ā Original shipping charges are non-refundable.
āĀ Ā Ā Ā No COD fee or convenience fee is charged on returns.
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What Items Are Returnable?
āĀ Ā Ā Ā Items in original condition
āĀ Ā Ā Ā Unwashed and unworn
āĀ Ā Ā Ā In original packaging with all tags intact
āĀ Ā Ā Ā With receipt or proof of purchase
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What Items Are Non-Returnable / Non-Exchangeable?
āĀ Ā Ā Ā Free gifts or promotional items
āĀ Ā Ā Ā Used or washed items
āĀ Ā Ā Ā Items without original packaging
āĀ Ā Ā Ā Items that have already been exchanged once
āĀ Ā Ā Ā Sale or discounted items
āĀ Ā Ā Ā Gift cards
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Wrong Item Received?
For a wrong item claim, we require a video showing the parcel in a sealed, unopened state before unboxing. The unboxing must be done in one continuous take without any cuts or edits to ensure authenticity.
Please email the video along with your Order ID to support@culturetrandz.com within 48 hours of delivery.
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Refund Process
Once your return is received at our warehouse and inspected (unwashed and unused), we will notify you via email about the approval or rejection of your refund.
āĀ Ā Ā Ā COD orders: Refund will be credited as Culturetrandz Store Credits only.
āĀ Ā Ā Ā Prepaid orders: Refund will be processed to the original payment method within 5ā7 business days.
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Late or Missing Refunds?
If you have not received your refund yet, please follow these steps:
āĀ Ā Ā Ā First, check your bank account again.
āĀ Ā Ā Ā Contact your credit card company ā it may take time before the refund is officially posted.
āĀ Ā Ā Ā Contact your bank, as there is often some processing time before a refund appears.
If you have done all of the above and still have not received your refund, please contact us at support@culturetrandz.com.
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Cancellations
āĀ Ā Ā Ā Orders can be cancelled within 24 hours of placement, provided they have not been dispatched.
āĀ Ā Ā Ā To cancel, email us at support@culturetrandz.com with your Order ID.
āĀ Ā Ā Ā Once dispatched, cancellations are not accepted. You may initiate a return after delivery.
āĀ Ā Ā Ā Approved cancellation refunds will be processed within 5ā7 business days.
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Contact Us
āĀ Ā Ā Ā Email: support@culturetrandz.com
āĀ Ā Ā Ā Address: 35, GURUKRUPA SOCIETY, KARGIL CHOWK, PUNAGAM , SURAT, GUJARAT-395010 INDIA
āĀ Ā Ā Ā Website: culturetrandz.com
We typically respond within 24ā48 working hours.