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FAQs
Do you offer Cash on Delivery?
Yes! COD is available on all eligible orders across India.
Is the shipping free?
Yes! We offer free shipping on all orders across India. No minimum order required.
When will I receive my item?
Orders are dispatched within 1–2 business days. Delivery takes 5–7 business days after dispatch.
Can I return or exchange my item?
Eligible items only: email support@culturetrandz.com within 7 days of delivery with your Order ID and request. Items must be unworn, unwashed and in original packaging with tags. Sale/discounted items, free gifts and promotional items are not returnable or exchangeable. Approved returns are self-shipped at the customer’s cost; original shipping is non-refundable. Approved COD refunds are store credit only. Prepaid refunds go to the original payment method within 5–7 business days. Eligible exchanges are free; other policy conditions and exclusions apply. See the Return & Exchange Policy above for the full policy link.